Location:
Ottawa, ON (Hybrid)
Introduction:
We are seeking a bilingual Digital Solutions Analyst to support the ongoing digitization of SignaSur™, our contract lifecycle management system (CLM), and its online distribution channels. A key member of the team, the analyst is an intuitive learner with some technical helpdesk support experience and possesses a balance of analysis and customer service who can help Canadian Construction Association to modernize our digital services and bring value to our members, partner associations, and stakeholders.
About:
The Canadian Construction Association (CCA) is the national voice for Canada’s heavy civil, institutional, commercial, and industrial construction industry, giving voice to the public policy, legal and standards development goals of contractors, suppliers and allied business professionals working in, or with, our industry.
Construction is the backbone of the Canadian economy, employing some 1.6 million Canadians, pumping about $151 billion annually into the national economy, and accounting for nearly 7.4 per cent of Canada’s gross domestic product (GDP). Its impact is immense and the life we enjoy – from the schools we send our kids to; the hospitals that care for us; to the roads and bridges that connect our communities – is all possible because of construction.
Responsibilities:
- SignaSur™ Support:
- Assist in the deployment of the flagship Contract Lifecycle Management system (Agiloft) and its integrated services (e.g. Adobe Sign, Google Translate, Word, Workato, custom API), onboarding our distributing partner associations.
- Contribute to the development of support and training materials, processes, and learning resources, such as Knowledge Base (KB) articles, video tutorials (e.g. Zendesk, SnagIt, Camtasia).
- Contribute to the product roadmap through the intake of feedback from various stakeholders (e.g. users, staff, distributors), prioritizing and scoping according to CCA strategic goals, contributing to ongoing testing of new features and refinements (e.g. Zendesk, Canny, Asana).
- Provide multi-channel (e.g. ticket, email, live chat, phone) technical support of SignaSur and its integrations to partner associations and their end users (Zendesk, Teams Voice).
- Application, SaaS, and website support:
- Assist with needs analysis, research, evaluation, deployment, and support of new software for CCA staff and users.
- Coordinate and scope IT projects, documenting business requirements and deliverables with appropriate teams.
- Provide internal desktop support to fellow staff, (Microsoft 365 hybrid environment), coordinating with MSP and escalating as needed.
- Contribute to website and web app development and deployment (e.g. WordPress, Ruby, React, Node, Astro), coordinating with development partners.
- Administer and support ecommerce websites for our document outlets selling SignaSur™ (WordPress, WooCommerce, Stripe, CSS, PHP).
- Help foster a culture of data-driven business intelligence, process efficiency, and best practice:
- Educate staff on best practices and effective use of collaboration and productivity tools (e.g. O365, Sharepoint / OneDrive, Teams, Asana, CoPilot).
- Stay current on trends in digital user experience.
- Support relevant staff as required on the digital assets.
- Support the development of internal policies (e.g. data usage, breach, cybersecurity) and advance CCA to voluntary industry standard compliance.
- Assist with IT process and cybersecurity audits.
Qualifications:
- Bachelor’s degree or a college diploma in IT, Information Systems, or a combination of industry certifications (e.g. A+) or other relevant area of study.
- One to two years of customer service or technical helpdesk support, ideally in a B2B, government, non-profit, or member association ecosystem.
- Experience with O365 (e.g. Outlook, Teams, Excel, Word, Sharepoint, OneDrive).
- Experience in and working knowledge of CMS’s (e.g. WordPress), AMS and member data platforms (e.g. Growthzone, Membee, Wicket), and ecommerce plugins (e.g. WooCommerce) a plus.
- Experience working with ticketing and knowledgebase systems like Zendesk a plus.
- Experience with web traffic analytics tools like Google Analytics or business analytics like PowerBI a plus.
- Experience with Asana, or other project management tools a plus.
- Basic understanding of HTML, CSS and JavaScript a plus.
- Experience with screen-capture and video editing tools like TechSmith SnagIt & Camtasia a plus.
Skills & knowledge:
- Excellent written and oral communication skills.
- Ability to perform basic helpdesk and customer service as well as author KB documentation in both English and French.
- Highly organized with ability to multi-task and operate effectively within a fast-paced team environment, work independently and effectively manage personal targets.
- Highly creative and ability to think outside the box.
- Strong attention to detail and ability to work with a high level of accuracy.
- Strategic and analytic thinker
- Fluent bilingualism (English & French)
Email your CV and cover letter to [email protected], before June 6, 2026. No phone calls, please.
Job Type: Full-time
Pay: $57,000 – $67,000 per year
Schedule: Monday to Friday
Work Location: Hybrid remote in Ottawa, ON K1P 6M1
Application Deadline: 2026-06-06
Recruitment Process: All applications for this role are reviewed manually; no AI-based screening or ranking tools are used. This post is for an existing vacancy.